Practice Questions & Answers on Process Skills (Part 2)
To thrive in the modern business world, it's essential to have strong process skills. No matter your experience level, improving these skills can greatly benefit your career. This blog series will explore important process skills, offering valuable knowledge and practical advice to help you succeed in the challenging corporate environment and reach your full potential.
Stay connected for upcoming parts of this series!
1. What are some of the popular tools and techniques to improve Time Management? Select the correct option(s)
b) Urgent Imp Matrix
c) Activity Log
d) Personal Practices
Answer: a) , b) , c)
Explanation:
The correct options are Pareto Analysis, Urgent Imp Matrix, Activity Log. One can use the Urgent-Important matrix to sort out the tasks, figuring out which ones are critical to do right away and which ones matter more in the long run. Pareto Analysis helps in identifying the most important tasks (the 20% that produce 80% of the results) so the tasks are coming in 20% part can be prioritized. Activity Log helps to keep track and analyze time spent on tasks, which can improved to do better time management.
2. "Creating a presentation for someone else (supervisor)" - would fall under which quadrant in the Important Urgent Matrix?
b) Quadrant I
c) Quadrant IV
d) Quadrant III
Answer: a) Quadrant II
Explanation:
The given statement will fall under Quadrant II which has Important, Not Urgent aspects of tasks. Tasks under second quadrant are important for long-term goals but they don't require immediate completion of it. Creating a presentation for a supervisor or manager is likely important to maintain a professional connection with seniors, but it might not have a strict, immediate deadline.
3. Anxiousness and low energy levels comes at which stage of stress?
b) Resistance
c) Exhaustion
d) None of the above
Answer: c) Exhaustion
Explanation:
When stress levels reach to high, it will lead to exhaustion, which is our body's way of saying it's running out of its resources. This can manifest in various ways, including anxiety, irritability, fatigue, low energy, and even depression.
4. "Members in the team are polite, hesitant to open up and prefer to move in their sub groups/comfort zones. There is not much clarity about the goals, tasks and hierarchy." What stage Of Tuckman's Team Evolution, does this relate to?
b) Norming
c) Storming
d) Performing
Answer: a) Forming
Explanation:
The provided description closely relates to Forming stage. In the forming stage Goals, tasks, and hierarchy might not be clearly defined yet, so in this stage team members are polite and they are in a process of getting to know each other. There is a sense of hesitation as people try to understand their roles and the team's dynamics.
5. Fight or Flight decision comes in which stage of stress?
b) Dystress
c) Exhaustion
d) Resistance
Answer: a) Alarm
Explanation:
The fight or flight response is a important characteristic which belongs to Alarm stage of stress. When we sense danger, our body's first reaction is to get ready to either confront the threat head-on or escape from it. This automatic response is known as the "fight-or-flight" response.
6. During a Shift Hand-Over, it is essential to pass on all the information, clearly, completely and correctly to the next team member. Each team member contributes to the team's success and any miss can lead to the team missing its
b) CR
c) Target
Answer: d) All of the above
Explanation:
Shift handovers are critical and if information is not passed correctly then team might end up missing Service Level Agreement (SLA), Change Request (CR) and Target. SLAs define the expected aspects of service, and predefined completion time for the various category of the tasks. Missing information during a handover or a Knowledge transfer sessions can lead to SLA breach. Teams often have specific goals or targets to achieve. Incomplete information during a handover can greatly hamper processes.
7. Assertive statement has 4 parts: Description of the situation, Expression of emotions experienced as a result, and Description of what needs to be done clear and precise. What is the 4th part?
b) Stating the loss/punishment/damage if one does not rectify the mistake
c) Giving positive reinforcements
Answer: a) Stating the positive/gain as the consequence of doing so
Explanation:
The fourth part of an assertive statement is Stating the positive/gain as the consequence of doing so. Focusing on the positive consequences encourages cooperation and understanding. By stating the benefits, you provide a clear reason for the other person to consider your request and understand why it's important to you.
8. "Certifications, Closing Competency Gap" - would fall under which quadrant of the Important Urgent Matrix?
b) Quadrant II
c) Quadrant III
d) Quadrant IV
Answer: a) Quadrant I
Explanation:
Articulation Certifications that address a closing competency gap would fall under Quadrant I of the Important Urgent Matrix. Certifications directly contribute to professional development and filling skills gaps, making them important for career growth and organizational success. When a competency gap exists and impacts current performance or project deliverables, addressing it becomes urgent.
9. "Proactive Problem Identification and Prevention" - would fall under which quadrant in the Important Urgent Matrix?
b) Quadrant I
c) Quadrant IV
d) Quadrant III
Answer: a) Quadrant II
Explanation:
Proactive Problem Identification and Prevention falls squarely into Quadrant II of the Important/Urgent Matrix (The Eisenhower Matrix). Quadrant II activities are all about strategic planning, long-term vision, and proactive work. They are crucial for growth and success but often get neglected because they lack the pressure of urgency.
10. What are the types of Stress? Select the correct option(s)
b) Encounter Stress
c) Situation Stress
d) Anticipatory Stress
Answer: e) All of the above
Explanation:
Time Stress can be caused by deadlines, a packed schedule, or poor time management. Encounter Stress can be caused by conflicts, difficult people, or feeling uncomfortable in social situations. Situation Stress comes from specific events or circumstances. Anticipatory Stress is stress about the future. It can involve worrying about upcoming events, potential problems, or uncertainties.
11. In 1996, Boeing understood the importance of a ______ based organization. Select the correct option(s)
b) Team
c) Task
d) Incentive
Answer: b) Team
Explanation:
In 1996, Boeing understood the importance of a Team based organization.
12. In your team, two of your friends and coworkers are in a disagreement and the conversation is slowly getting heated. Of the two, one works on the same module as you, while the other one is your roommate. The discussion is getting louder, and both are very angry. You are getting anxious and uncomfortable, as this is a tense situation. What kind of Stress are you experiencing?
b) Eustress
c) Situation Stress
d) Anticipatory Stress
Answer: c) Situation Stress
Explanation:
The stressful situation is arising from a specific event – the escalating disagreement between your two friends or coworkers. Situation stress is triggered by circumstances or events that are outside your control. In this case, you're caught in the middle of a conflict that is causing you distress.
13. "I don't think I am the right guy for the job, I mean a different team looks after this. Discussing really won't help. I would not be able to make him/her understand my point. Its better I agree and plan how I can do this extra work." What type of Communication Style is this person likely to have?
b) Passive
c) Passive- Aggressive
d) Assertive
Answer: b) Passive
Explanation:
Passive communication exhibit following characteristics. They do not express their needs clearly. they don't clearly state their concerns or reasons for why they believe the task is not appropriate for them. Passive communicating people are uncomfortable with the potential conflict and are willing to take on extra work to avoid a discussion.
14. An "Assertive" statement has 4 parts: of which point 2 is - Expression of emotions experienced as a result. Please select the correct answers that best describe this point. Select the correct option(s)
b) Describe how damaging this can be for the overall team goals
c) Don't express the emotions
d) Highlight in a simple way like "Action and Reaction"
Answer: a) , b)
Explanation:
By connecting the situation to shared goals, you provide a strong incentive for the other person to modify their behavior. Focusing on the impact (Overall Team Goals) encourages a collaborative solution rather than a defensive argument and it make a person more open to hearing your perspective.
Practice Q&A on Process Skills Part 1
For Articulation follow below links.
Articulation Q&A part 1 Articulation Q&A part 2
Articulation Q&A part 3 Articulation Q&A part 4
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