Important Questions & Answers on Articulation (Part 3)
Ready to refine your communication skills? We're back with Part 3 of our article on ''Important questions and answers on Articulation". It contains more essential questions and answers on articulation. In our Part 1 & Part 2, we covered the basics of corporate presentations, documentation, and communication. Now, we're delving into more advanced topics to help you excel in your professional life. Whether you're a team leader, innovator, or just want to improve your daily interactions, this guide will give you the tools you need to succeed in the corporate world through effective communication.
Stay tuned for more!
1. Review of the content you develop is essential to improve and ensure the quality of content.
b) False
Answer: a) True
Explanation:
It is necessary to go for the review of the documents always, no matter what is the expertise of document creator. Reviewing a document ensures the document is adhered to standard guidelines and procedures and help us in understand the scope for the improvement.
2. You have been given a one-hour slot in a meeting to give a detailed presentation on a technical upgrade and its effects on work schedule, benefits & drawbacks. You arrive to find that the time has been reduced to half an hour what should you do ?
b) Reduce time for each slide as well as Q&A
c) Refuse to present as you need at least 1 hour to present
d) Present the shorter second version that you have ready or present the key slides only
Answer: d) Present the shorter second version that you have ready or present the key slides only
Explanation:
It's always a good practice to have a shorter version of a presentation ready for unexpected issues like this. This shows you're adaptable and professional. Focus on the most critical information. Your audience will likely appreciate a concise presentation that highlights the essential details.
3. To arrive quickly and safely at your documentation delivery destination:
b) Take help from Gen AI tools.
c) Ensure that your documentation is reviewed and all feedbacks is implemented
d) Understand the customer expectation about the documentation that you need to deliver.
Answer: a) , c) , d)
Explanation:
Expert can help in properly structuring the document with necessary only to the point content, as per their experience as well as standards and guidelines. Review helps to pin point possible improvements and gap between expected information and current content in the document. Finally shaping the document as per the customers requirement will improve the customer satisfaction.
4. Which of the following statements is incorrect?
b) Articulation does not apply to user documentation as it can be shared with multiple user groups.
c) Email, Chat, Phone Calls, Presentations, Ticket Responses and Status Reports are all application areas of articulation as they involve direct communication with specific receivers.
d) Articulation is a key component of all aspects that involve messaging, whether it is in the form of communication, user interface design or documentation.
Answer: b) Articulation does not apply to user documentation as it can be shared with multiple user groups.
Explanation:
Well-structured documentation with clear, concise information is crucial for users to understand how to use a product or service effectively. Even if it is shared with multiple users, the message needs to be articulated in a way that's easily understandable by the target audience.
5. You are creating a blog post that provides tips to create content that works on Social Media. Which of the following titles would you choose for your post, to increase the number of views:
b) 5 easy tips to create content that will go viral
c) All about creating a successful blog
d) Useful tips to create content that works on social media
Answer: b) 5 easy tips to create content that will go viral
Explanation:
The best title to increase views is 5 easy tips to create content that will go viral cause it is specific and actionable. It indicates a list of tips that readers can implement. It contains the word "viral" which is attention-grabbing and persuades user to click on it.
6. You recently received feedback that you tend to use a lot of fillers while speaking. Which option would help you reduce the use of fillers while speaking?
b) Speak with a high rate of speech
c) Think before you speak
d) Speak as and when thoughts come to your mind
Answer: c) Think before you speak
Explanation:
To avoid fillers while talking it is recommended to plan thoughts before speaking. Taking a moment to organize your ideas before you start speaking gives you a clearer path to follow. It helps in reducing the need for fillers which comes when we search for words while speaking.
7. When you are planning to create social media, understanding your target audiences is first step to:
b) Run a email marketing campaigns
c) Working on in person sales campaigns
d) Creating content that is relevant and meaningful for your audience
Answer: d) Creating content that is relevant and meaningful for your audience
Explanation:
Understanding target audience means knowing their interests, demographics, online behavior etc. This information can be used to create posts that resonate with them. It will help to personalize your content, choosing a right platforms where the target audience visit mostly. Ultimately resulting in increase in a engagement and building a lasting relationships.
8. You should have always acknowledge the receipt of an email as soon as possible.
b) True
Answer: b) True
Explanation:
Acknowledging emails promptly will show respect for the sender's time and effort. It is a way of letting senders know their message was received and won't be overlooked. In some cases, it is expected to acknowledge receipt, especially for urgent matters.
9. What would be the order of activities before you start reporting status to your customer?
C). Share the status report and obtain the signoff from the customer
D). Create an outline of the content based on customer experiences
b) D, E, A, B, C
c) D, A, E, C, B
d) A, B, C, D, E
Answer: b) D, E, A, B, C
Explanation:
The fundamental step for the report status workflow is creating the outline or structure of document needed to deliver for the status report. It is required to maintain the same template for the status report document which is approved by the client. After creation of the document one should review it to find scope of improvements and mistakes. Finally one should take the client signoff on the document.
10. Which of the following is a not best practice for status reporting:
b) Share status report as per agreed time interval
c) Provide a detailed description of all the features and technical details of the product
d) Share the status report in agreed template only
Answer: a) , c)
Explanation:
There must be a periodicity for status report which is approved by the client, it shouldn't be like status report delivery as and when asked. User manual is a document which contains detailed description of all the features and technical details of the product and it is not required to add it in the status report document.
11. Which among the following should not form a part of the status report?
a) Detailed project background
b) Improvements in process based on initiatives taken
c) Description and functionality
d) Change History
b) Improvements in process based on initiatives taken
c) Description and functionality
d) Change History
Answer: a) , c) , d)
Explanation:
The status report is not expected to be created with detailed project background, generally design document contains the detailed project background. User manual contains details of description and functionality. Change history is managed with change management software's like Servicenow. So option a, c and d are correct as per the above question.
12. Shalini's presentation to her team was highly appreciated by her team members since it covered the technical nuances very well. She decided to use the same deck when presenting to the senior management as well. However, the senior management was not as impressed as her team members. What could Shalini have done to create a better impact? (Two correct answers)
b) Shalini should have modified the presentation based on the experience and knowledge level of her audience.
c) The technique of presenting should be different for the two sets of audience.
d) Shalini had some personal issues with the senior management and hence they did not like the presentation.
Answer: b) , c)
Explanation:
Shalini should have tailored her presentation based on the audience and their level of expertise. Senior management as per their expectations are more inclined towards facts and figures while the colleagues of her age are inclined towards the procedural information. So it is necessary to understand the needs and expectations of the audience.
13. Select the options that can help authors of agile project documentation ensure first time right delivery
b) Use a template to create documents.
c) Take a help of Gen AI to create a document.
d) Ensure that documentation is reviewed by subject matter experts & editorial team before its delivered
Answer: b) , d)
Explanation:
Templates has a pre-determined structure and format, which ensures consistency of information content and reduce the chance of missing essential info. Reviewing the document ensures technical accuracy, and helps catching errors in the document. It is not recommended to directly send the document to customer without validation and reviewing process.
14. All projects following the agile approach must develop 14 documents, as per the agile project life cycle.
b) True. Agile project has fixed set of documents that needs to be produced.
Answer: a) False. Documentation can vary across the projects based on customer needs
Explanation:
Agile principles prefers working software over comprehensive documentation. The documents produced by project authorities depends upon project's requirements, customer needs etc. The agile approach emphasizes adaptability and responsiveness to change. Documentation should be tailored to support this goal, not simply to fulfill a checklist.
15. If your customer has not shared a template or standards for documentation.
b) Use the best template from internet.
c) Source the template from best project of your company.
d) Develop project specific standards and obtain the approval from the customer.
Answer: a) , d)
Explanation:
Project-specific standards ensure the documentation aligns perfectly with the project's unique requirements, goals. Getting the customer's approval ensures that the standards meet their expectations and preferences, leading to higher satisfaction and smoother collaboration.
I hope this third part of "Important Questions and Answers on Articulation" has motivated you to harness the power of effective communication. We hope our blogs help you to understand more about articulation, helping you to actively improv your articulation skills. It will help you to forge stronger connections, achieve better outcomes, and ultimately find greater success in your career. Keep an eye out for future installments in this series where we'll dive into more specific scenarios and provide practical advice to help you continue your communication journey.
Articulation Q&A part 1 Articulation Q&A part 2
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